A. RESPECTFUL CARE
- To be treated with dignity and respect regardless of age, gender, religion, or culture.
- To receive health care services and treatment with appropriate attention, care, competence and without unnecessary delay.
- To receive essential physical, moral, and behavioral support from the practitioners and care givers.
- To receive treatment in licensed facilities and practitioners who are licensed to practice in The State of Qatar.
- To expect a safe and high quality care.
- To receive care in a healthy, safe and secure environment that maintains essential hygiene, mandatory equipment, safe sterilization and a smoke free environment as per Qatari Laws.
- To receive care that is free from unethical behavior, abuse or negligence.
- Patients have the right to be referred and / or transferred to another facility when medically required or upon their request when medically permissible.
- To be given, upon request, the name of his attending physician, the names of all other physician directly participating in his care and the names and functions of other health care persons having direct contact with the patients.
- To concise, complete and easily understandable information about the diagnosis and treatment options (except when it is medically inadvisable to do so, in which case the information should be given to the patient’s guardian or representative).
- To be informed about the health facilities’ charges for the available services and payment methods and to be informed about the immediate and long term financial implications of the treatment choices.
- To request a copy of their medical records and medical reports (except when it is medically inadvisable to do so, in which case the information should be given to the patient’s guardian or representative).
D. DECISION MAKING
- To participate in decision about their care treatment including the right to refuse treatment (to the extent permitted by regulations). The patient’s consent or refusal must be documented in the patient’s medical record.
- To request a second opinion.
- To decide whether or not they want to take part in clinical training and medical research.
E. PRIVACY AND CONFIDENTIALITY
- To have their personal information kept private and confidential (subject to disclosures necessary for medical care and administration) and reviewed only by direct care giver or authorized persons.
- To request a family member or nominate a support person to be present during examination and discussion of their case.
- Right to privacy and respect during physical examination and treatment.
- Patient have the right to make a complaint if not satisfied about the care they received, to the health care facility management, if not resolved, patients’ have the right to complaint to Fitness to Practice Department/Qatar Council for Health care Practitioners.
- Patient have the right to expect that any complain made to the service provider will, be thoroughly and appropriately investigated in timely manner and be informed of the outcomes.
- To give providers, to the best of their knowledge, complete and accurate information about their health and medical history, including current condition, past illnesses, hospital admissions, medications, and any other matters related to their health.
- To ask questions if they do not understand any information or instructions and health education they are given.
B. FOLLOWING TREATMENT PLANS
- To cooperate with their care providers and follow instructions.
- Accept personal responsibility if they choose not to accept treatment, advise/change treatment plan without treating physicians approval.
- To give informed consent in treatment decisions.
C. RESPECT FOR OTHERS
- To treat providers, staff, and other patients, with dignity, honour and respect and to follow the rules and safety regulations.
- To respect the privacy and confidentiality of others.
D. KEEPING APPOINTMENTS
- To keep appointments and notifying providers if they are unable to attend for any reason.
- Must exercise patience and await for their turn so that care givers can deliver their best to them.
E. FINANCIAL OBLIGATION
- Attend to the financial obligations associated with their care in a timely manner.
- Provide complete and accurate information about insurance claims associated with their treatment plan and to cooperate with the providers to make payment arrangements.